Due to the nature of our sterile products, we only accept returns if the products are defective or damaged.
A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Due to the nature of our sterile products, we only replace items or exchange if they are defective or damaged. If you need to exchange an item, send us an email to: [email protected]
To return your product, please mail your product to: Derma Clinic, Unit C – 2232 McAllister Ave, Port Coquitlam, BC V3C 2A6
You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.